Operating With a Support System Like No Other

The 24/7 Operations Center

The Operations Center, a visitor favorite, is the nerve center of the company – all infrastructure components, auction events and inspections are monitored by sophisticated health monitoring systems as well as by employees on site during each event.

Aspects of Around The Clock Monitoring for Your Auctions

  • Automation and industry best practices
  • Situational awareness
  • Operations escalation point for site issues
  • AV quality monitoring and sound checks

Best Practice Framework

Xcira follows a multi-layered, best practice framework designed to embed excellence in our company culture. It begins with strategies that prioritize our client’s needs. We design processes to support these client-driven strategies and then establish measurable performance standards. Our procedures and culture emphasize accountability to assure continuous improvement in our performance.

Compliance with Technology Security Standards

Xcira is a SOC2 compliant technology company. When you and your customers use our software, you can rest easy knowing your information is in reliable hands.
Xcira also holds 12 US Patents for our products and technologies, so you know we’re on the breaking edge of auction technology.

System-Wide Health Monitoring

In addition to our operations team monitoring each auction, our staff compiles and reviews metrics regularly to ensure that we're always prepared for your live sale.

Connection Status Tests

Service Problems & Statistics

Auction Login/Logout Metrics

Remote Clerking

Again in response to the needs of our clients, Xcira established a Clerking Center in 2008 to provide remote clerking services to support OnLine Ringman® auction events. This Clerking Center now allows auction companies to simulcast an auction from any location with only two phone connections.

  • Trained, skilled clerking services
  • Open communication with on-site auction team and clerk
  • No equipment hauling and set up for audio and clerk station
  • Record management
  • Inventory posting and regulation
  • Monitoring and enhanced video and audio features
  • Communication with online bidders for status of auction
  • Real time communication with bidders with no delay
  • No matter where the auction is, we are there!

Monitoring With a Live Bidder Map